Privacy Policy

01

Overview

Clearli is a health technology platform operated by Clearli Wellbeing, India. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you use the Clearli mobile application and website (collectively, the "Service").

By using Clearli, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the Service.

02

Data We Collect

We collect the following categories of information:

03

How We Use Your Data

Your information is used exclusively to:

• Provide personalised glucose prediction and food response insights
• Maintain and authenticate your account
• Send meal reminders and health alerts (only if you enable notifications)
• Improve the accuracy of our prediction algorithms (anonymised and aggregated only)
• Power Ika Premium Coach and Ika Sniff (label assist) for subscribed users
• Run Clear Space: spaces you create or join, opt-in shared logs, notes, and Space Ika for Pro members
• Run Clear Market: show surplus bags, hold a reservation, and show your pickup code
• Process subscription purchases and restore entitlements on iOS, Android, and web
• Respond to your support requests
• Comply with applicable laws and regulations

04

Data Sharing

We share your data only in the following limited circumstances:

• Supabase (Database & Authentication): Your account, health logs, favorites, subscription state, sniff usage metadata, Clear Space spaces (members, notes, and opt-in share snapshots), and Clear Market reservations are stored on Supabase infrastructure. Supabase is SOC 2 Type II compliant.
• Clear Market eateries: We do not send the kitchen your name, email, or phone. Staff confirm pickup with the 6-digit code you show at the counter. Pay cash or UPI to the eatery — not through the App Store, Google Play, or Clearli.
• Other Clear Space members: If you join or create a Clear Space, people in that space can see your display name, the notes you pin there, and any meal, Food Time Machine, or sniff snapshot you explicitly add. They cannot see your private Journey, unshared logs, or Clear Connect metrics. Other members are other users of Clearli, not advertisers or data brokers. You can remove a share, leave the space, or (if you created it) close the space.
• OpenRouter (AI processing): Premium Ika chat messages and label images for Ika Sniff are sent to our secure gateway and forwarded to OpenRouter for AI inference. We use separate models for chat and sniff; chat messages are not used to train public models by us. See the AI Features section for retention details.
• RevenueCat / Apple / Google: On mobile, subscription purchases are handled by the App Store or Google Play via RevenueCat. We receive entitlement status and anonymised transaction events — not your full payment card details.
• Razorpay (web): Web checkout payments are processed by Razorpay. We do not store card numbers on our servers.
• Legal obligations: We may disclose data when required by law, court order, or government authority in India.
• Business transfer: If Clearli is acquired or merges, your data may transfer to the new entity under the same privacy protections.

We never sell, rent, or trade your personal or health data to any third party for commercial purposes.

05

Data Storage & Security

Your data is stored on Supabase servers with the following protections:

• All data encrypted at rest (AES-256) and in transit (TLS 1.3)
• Passwords are hashed (bcrypt) and never stored in plain text
• Row-level security (RLS) policies ensure users can only access their own data, except in Clear Space, where members of a space you joined can read what was explicitly shared into that space
• Authentication tokens expire and are rotated regularly
• Regular automated backups

We retain your data for as long as your account is active. You may request deletion of your account and all associated data at any time (see Your Rights section).

06

Health & Medical Data

Clearli processes sensitive health data including glucose readings, dietary information, and metabolic data. We treat this with the highest standard of care.

• Health data is never shared with insurance companies, employers, or advertisers
• Clear Space is the only place other people can see health-related logs, and only when you tap to share a specific meal or sniff into a space you joined — never as a live feed of your journal
• Research use of health data is always anonymised and aggregated — your individual data is never identifiable
• You can export all your health data at any time from your profile settings

07

Push Notifications

With your permission, Clearli sends push notifications for:

• Meal reminders you have configured
• Glucose alert thresholds you have set
• Clear Space: when someone in a space you joined adds a meal or sniff (you can turn this off in Profile)
• Clear Market: when a surplus bag is listed, only if you turn this on in Profile (off by default)
• App updates and important service announcements

You can disable notifications at any time through your device settings or within the Clearli app. We do not send marketing or promotional push notifications without your separate opt-in consent.

08

AI Features (Ika)

Clearli Pro includes Ika, an AI nutrition coach, and Ika Sniff, a label-reading assist for packaged foods. Both are wellness tools — not medical devices.

Ika Premium Coach

• When you chat with Ika, your messages and structured session context (e.g. food journal summaries, Food Time Machine results, sniff report JSON) are sent to our secure cloud gateway and processed via OpenRouter using allow-listed models.
• Chat history is held in your app session while the coach modal is open; we do not permanently store full chat transcripts on our servers unless you explicitly request export or support investigation.
• Free signed-in users may receive a limited lifetime teaser of coach messages before subscribing.

Space Ika (Clear Space)

• Space Ika is a Pro feature inside a Clear Space. If you open it, Ika receives that space's member first names / health goals and the meal or sniff snapshots already shared into the space — not anyone’s private journal.
• The same cloud gateway and allow-listed models as Premium Coach process those messages. Space Ika is wellness guidance for the table, not medical advice.

Ika Sniff (label assist)

• When you photograph a label, the image is compressed on your device and sent once to our gateway for OCR and trap analysis.
• We do not store label photos. We log only metadata for fair-use limits: timestamp, verdict, product name, and optional FoodList match ID.
• Sniff is rate-limited (burst and daily caps) to prevent abuse. Premium subscription required.
• GI, macros, and red-flag ratings shown after a sniff come from the Clearli food database when a match is found — not from the AI model inventing numbers.

09

Subscriptions & Payments

Clearli Pro unlocks Ika coach, Ika Sniff, Space Ika in Clear Space, and other premium features. Payment handling depends on your platform:

• iOS / Android: Purchases go through Apple App Store or Google Play Billing, managed by RevenueCat. Your Apple ID or Google account is subject to those stores' privacy policies.
• Web: Checkout may use Razorpay. We store subscription status in Supabase to gate premium features.
• We never receive or store your full payment card number.
• Clear Market bags are not in-app purchases. You pay the eatery at pickup.
• You can restore purchases on mobile via the Restore Purchases flow on the plans screen.
• Account deletion (see Your Rights) cancels future billing only after you also cancel the subscription in App Store / Google Play settings where applicable.

10

Wearables (Clear Connect)

Clear Connect reads steps, sleep, heart rate, and related metrics from Apple HealthKit or Google Health Connect only when you open the dashboard or tap Refresh.

• Raw health metric values are not uploaded to Clearli servers — they stay in device memory while the screen is open.
• We may store only connection metadata (platform linked, last sync time) to show status in the app.
• See our dedicated Health Data Privacy Policy for full Clear Connect details.

11

Clear Space

Clear Space is an optional space for people you already eat with (family, roommates, friends). You must be signed in. Creating or joining a space is not required to use the rest of Clearli.

• What we store for a space: name, invite code, who created it, who joined, timestamps, notes you pin, and snapshots of meals or sniff logs you choose to add.
• What a snapshot can include: the title you shared (food or product name), your display name, your health goal, macros and Food Time Machine peak context when the share is a prediction, or sniff score / verdict / brand when the share is a label read. It is a copy at share time, not a live view of Journey.
• Who can see it: only members of that space (up to 8 people). Invite codes are how someone joins; rotate or close the space if a code leaked. We do not list your space in a public directory.
• What stays private: food logs, sniff history, and wearable metrics you never tapped to share. Closing a space you created removes that space's members, notes, and shares. Leaving a space you joined removes you; posts you already added stay unless you delete them first. Deleting your Clearli account removes spaces you own and your memberships.
• Space Ika is Pro-only and is described under AI Features.

12

Clear Market

Clear Market is an optional surplus-food board. Registered eateries list leftover bags; you reserve one and collect it in person. Clearli is not the seller. You do not have to use Market to use the rest of Clearli. You must be signed in to reserve.

• What we store if you reserve: which bag and eatery, amount, cash-at-pickup, 6-digit pickup code, and order status. You may also save eateries as favourites.
• What we do not collect for Market: your GPS, delivery address, or payment card. Shop addresses and FSSAI numbers on the listing belong to the eatery.
• Who sees you: the kitchen does not receive your identity. You show the pickup code. Deleting your Clearli account removes your Market reservations and saved eateries.

13

Your Rights

Under applicable Indian data protection law and global best practices, you have the right to:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct inaccurate information via your profile settings
• Deletion: Request permanent deletion of your account and all associated data via delete-account.html or by contacting us. That includes Clear Spaces you own, memberships in spaces you joined, and Clear Market reservations.
• Export: Download your health data in a portable format (CSV/JSON)
• Withdrawal of consent: Revoke consent for optional data processing at any time
• Objection: Object to any processing you believe is unlawful

To exercise any of these rights, contact us at clearlihealth on Instagram or email info@clearli.in. We will respond within 30 days.

14

Children's Privacy

We will never knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

15

Policy Changes

We may update this Privacy Policy from time to time. When we make significant changes we will:

• Update the "Last updated" date at the top of this page
• Send a notification via the app or email
• For material changes, require your acknowledgement before continued use

Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

16

Contact Us

For any privacy-related questions, requests, or concerns, please reach out:

• Email: info@clearli.in
• Instagram: clearlihealth
• Website: clearli.in