01
Overview
Clearli is a health technology platform operated by Clearli Wellbeing, India. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you use the Clearli mobile application and website (collectively, the "Service").
By using Clearli, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the Service.
02
Data We Collect
We collect the following categories of information:
| Category | Examples | Required? |
|---|---|---|
| Account Data | Name, email address, password (hashed) | Yes |
| Health Data | Glucose readings, food logs, meal times, insulin data, health goals | Yes |
| Profile Data | Age, weight, height, diabetes type, activity level | Optional |
| Device Data | Device type, OS version, app version, crash logs | Yes |
| Usage Data | Features used, session duration, screens visited | Yes |
| Communications | Support messages you send to us | If sent |
| AI Coach Messages | Text you send to Ika (Premium Coach) and session context (e.g. food journal, sniff report summaries) | Premium |
| Label Scan Metadata | Sniff usage counts, verdict, product name from OCR — not the photo itself | Premium |
| Favorites / Spotlight | Foods you star for quick access on your profile | Optional |
| Subscription Data | Plan status, store receipt identifiers (via RevenueCat or Razorpay) | If subscribed |
03
How We Use Your Data
Your information is used exclusively to:
- Provide personalised glucose prediction and food response insights
- Maintain and authenticate your account
- Send meal reminders and health alerts (only if you enable notifications)
- Improve the accuracy of our prediction algorithms (anonymised and aggregated only)
- Power Ika Premium Coach and Ika Sniff (label assist) for subscribed users
- Process subscription purchases and restore entitlements on iOS, Android, and web
- Respond to your support requests
- Comply with applicable laws and regulations
04
Data Sharing
We share your data only in the following limited circumstances:
- Supabase (Database & Authentication): Your account, health logs, favorites, subscription state, and sniff usage metadata are stored on Supabase infrastructure. Supabase is SOC 2 Type II compliant.
- OpenRouter (AI processing): Premium Ika chat messages and label images for Ika Sniff are sent to our secure gateway and forwarded to OpenRouter for AI inference. We use separate models for chat and sniff; chat messages are not used to train public models by us. See the AI Features section for retention details.
- RevenueCat / Apple / Google: On mobile, subscription purchases are handled by the App Store or Google Play via RevenueCat. We receive entitlement status and anonymised transaction events — not your full payment card details.
- Razorpay (web): Web checkout payments are processed by Razorpay. We do not store card numbers on our servers.
- Legal obligations: We may disclose data when required by law, court order, or government authority in India.
- Business transfer: If Clearli is acquired or merges, your data may transfer to the new entity under the same privacy protections.
We never sell, rent, or trade your personal or health data to any third party for commercial purposes.
05
Data Storage & Security
Your data is stored on Supabase servers with the following protections:
- All data encrypted at rest (AES-256) and in transit (TLS 1.3)
- Passwords are hashed (bcrypt) and never stored in plain text
- Row-level security (RLS) policies ensure users can only access their own data
- Authentication tokens expire and are rotated regularly
- Regular automated backups
We retain your data for as long as your account is active. You may request deletion of your account and all associated data at any time (see Your Rights section).
06
Health & Medical Data
Clearli processes sensitive health data including glucose readings, dietary information, and metabolic data. We treat this with the highest standard of care.
- Health data is never shared with insurance companies, employers, or advertisers
- Research use of health data is always anonymised and aggregated — your individual data is never identifiable
- You can export all your health data at any time from your profile settings
07
Push Notifications
With your permission, Clearli sends push notifications for:
- Meal reminders you have configured
- Glucose alert thresholds you have set
- App updates and important service announcements
You can disable notifications at any time through your device settings or within the Clearli app. We do not send marketing or promotional push notifications without your separate opt-in consent.
08
AI Features (Ika)
Clearli Pro includes Ika, an AI nutrition coach, and Ika Sniff, a label-reading assist for packaged foods. Both are wellness tools — not medical devices.
Ika Premium Coach
- When you chat with Ika, your messages and structured session context (e.g. food journal summaries, Food Time Machine results, sniff report JSON) are sent to our secure cloud gateway and processed via OpenRouter using allow-listed models.
- Chat history is held in your app session while the coach modal is open; we do not permanently store full chat transcripts on our servers unless you explicitly request export or support investigation.
- Free signed-in users may receive a limited lifetime teaser of coach messages before subscribing.
Ika Sniff (label assist)
- When you photograph a label, the image is compressed on your device and sent once to our gateway for OCR and trap analysis.
- We do not store label photos. We log only metadata for fair-use limits: timestamp, verdict, product name, and optional FoodList match ID.
- Sniff is rate-limited (burst and daily caps) to prevent abuse. Premium subscription required.
- GI, macros, and red-flag ratings shown after a sniff come from the Clearli food database when a match is found — not from the AI model inventing numbers.
09
Subscriptions & Payments
Clearli Pro unlocks Ika coach, Ika Sniff, and other premium features. Payment handling depends on your platform:
- iOS / Android: Purchases go through Apple App Store or Google Play Billing, managed by RevenueCat. Your Apple ID or Google account is subject to those stores' privacy policies.
- Web: Checkout may use Razorpay. We store subscription status in Supabase to gate premium features.
- We never receive or store your full payment card number.
- You can restore purchases on mobile via the Restore Purchases flow on the plans screen.
- Account deletion (see Your Rights) cancels future billing only after you also cancel the subscription in App Store / Google Play settings where applicable.
10
Wearables (Clear Connect)
Clear Connect reads steps, sleep, heart rate, and related metrics from Apple HealthKit or Google Health Connect only when you open the dashboard or tap Refresh.
- Raw health metric values are not uploaded to Clearli servers — they stay in device memory while the screen is open.
- We may store only connection metadata (platform linked, last sync time) to show status in the app.
- See our dedicated Health Data Privacy Policy for full Clear Connect details.
11
Your Rights
Under applicable Indian data protection law and global best practices, you have the right to:
- Access: Request a copy of all personal data we hold about you
- Correction: Update or correct inaccurate information via your profile settings
- Deletion: Request permanent deletion of your account and all associated data via delete-account.html or by contacting us
- Export: Download your health data in a portable format (CSV/JSON)
- Withdrawal of consent: Revoke consent for optional data processing at any time
- Objection: Object to any processing you believe is unlawful
To exercise any of these rights, contact us at clearlihealth on Instagram or email info@clearli.in. We will respond within 30 days.
12
Children's Privacy
We will never knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
13
Policy Changes
We may update this Privacy Policy from time to time. When we make significant changes we will:
- Update the "Last updated" date at the top of this page
- Send a notification via the app or email
- For material changes, require your acknowledgement before continued use
Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
14
Contact Us
For any privacy-related questions, requests, or concerns, please reach out:
- Email: info@clearli.in
- Instagram: clearlihealth
- Website: clearli.in
Questions about your data?
We're committed to transparency. Reach out and we'll respond within 3 days.
Contact Privacy Team